What is duplicate checking method?
What is duplicate checking method?
Duplicate checking method As the name implies, there are two copies of each of these food checks, each set being serial Page 2 numbered. A check pad, or bill pad as it is sometimes termed, usually contains a set of 50 or 100 food checks.
What is the correct way of presenting the menu to the guest?
You can either present it opened or unopened. If menus are not kept on each cover then never put the menu in table so that guest has to pick up. It could hurt guests. So, politely present the menu by saying “Here is the Menu, sir”.
Why are guests orders written in three copies?
The 3rd copy of KOT remains with the waiter in the KOT book for reference and checking up the order during service. It may be called for auditing at any time b the control department. This kind of checking method is used in small hotels, Cafés, and popular restaurants.
What do you say when you take someone’s order?
Here are a few examples of what an order taker might say when thanking the customer.
- “Thank you. Have a nice day!”
- “We appreciate your business. Please come back soon!”
- “Thank you and come again!”
Why do you need to repeat the orders of the guest?
When you repeat back the order, you are at minimum showing that you understand and you so reduce the stress they might feel in worrying that you may not have heard correctly and they may get something they do not want (and will then have to deal with the embarrassment and inconvenience of this).
How do waiters know who ordered what?
The server writes the table number at the top of their pad and then numbers the seats. This means that when food and drinks are run to the table, the person running the food and drinks know exactly which table and seat to deliver to. This way they don’t have to announce what they’re delivering.
Is it proper to serve from the right or left?
As a general rule of thumb, you should aim to serve from the left: that is, changing cutlery, laying down food, and serving drinks. The theory behind serving from the left is that the majority of customers will be right-handed, so you will be less likely to interrupt their movements as you serve.
How do you properly serve food?
If the customer’s plate is arranged in the kitchen it should be delivered to them from the right side. Pre-plated food (considering the exceptions above), beverages, all empty plates, and utensils should be served from the guest’s right. All dishes served from the right need to also be removed from the right.
How do you deliver good customer service examples?
11 ways to provide great customer service
- Be friendly. The most important rule in providing excellent customer service is to be friendly.
- Respond promptly.
- Know your product or service.
- Listen to your customers.
- Say thank you.
- Get to know your customers.
- Ask for feedback.
- Use the feedback you receive.
