What is the goal of a complaint message?
What is the goal of a complaint message?
The objective of a complaint letter is to prompt an action that resolves a conflict. You should avoid threats and accusations when providing the details of your complaint.
What is an additional motivator you can add to your sales message?
What is an additional motivator you can add to your sales message? Check all that apply. Explanation: Motivators that you might use include a gift, a promise or an incentive, a limited offer, a deadline, or guaranteed satisfaction.
Why is the closing of this message effective?
An effective closing motivates a specific action and makes it easy to accept the request.
Which of the following will increase the effectiveness of an online sales message?
Which of the following will increase the effectiveness of an online sales message? Sending it only to receivers who have given you permission to send them e-mail marketing messages. Choose the best closing for a message requesting the receiver’s support for a proposed change in a benefits plan.
Which of the following is the most important part of a bad news message?
A compromise or substitute, often included when delivering bad news; also called an alternative (p. 186). The section of a bad-news message that explains why a negative decision is necessary; the most important part of a bad-news letter; also called reasons (p. 181).
Which technique is most important to implement when writing an e-mail sales message?
Which technique is most important to implement when writing an e-mail sales message? Write a catchy and targeted subject line. What is the best advice for expressing price in a sales letter if price may be an obstacle? Compare your prices with those of a competitor.
Which of the following bad news messages should use the direct strategy?
You should use the direct strategy to deliver bad news when the bad news is not damaging, when the receiver may overlook the bad news, when the organization or receiver prefers directness, or when firmness is necessary. The direct strategy should not be used when the bad news is unexpected.
Which strategy is used for letters that convey good news?
The direct strategy is used for messages conveying good news or neutral information.
Which message would be most effective when organized indirectly?
Generally, the indirect strategy is best for requesting straightforward adjustments. Holly is writing a complaint letter. She will be most effective if she appeals to the receiver’s sense of responsibility and pride in the company’s good name.
Which of the following is the best advice when presenting the reasons for the bad news?
Which of the following is the best advice when presenting the reasons for the bad news? Use words such as impossible, regret, and unfortunately to make your point clear. Cite reader or other benefits if plausible.
What is the best advice when composing a message containing bad news?
Keep in mind these seven goals when delivering bad news in person or in writing: Be clear and concise to avoid being asked for additional clarification. Help the receiver understand and accept the news. Reduce the anxiety associated with the bad news as much as possible by expressing sympathy or empathy.
What do most companies do first for damage control when a problem arises?
A reply message written on company stationery or sent using a company e-mail address is a legally binding contract. Which of the following do most companies do first for damage control when a problem arises? Call or e-mail the individual involved.
How do you deliver upset news?
How To Deliver Bad News To Anyone
- Make eye contact. As cliche as it sounds, it’s better for the receiving party to be sitting down.
- Sort yourself out first. It’s never good to give someone bad news while you’re upset.
- Try to be neutral.
- Be prepared.
- Speak at the level you need to.
- Use facts.
- Don’t negotiate.
- Offer help.
Which of the following is an example of a good practice when developing a bad news message?
Answer Feedback : Correct. Aaron, who avoids using “company policy” as a reason in his bad-news message, follows a good practice when developing a bad- news message. It is a good practice to disclose the reason behind the policy, which likely will include benefits to the reader.
Where should you place the main idea in a business message?
Where should you place the main idea in a business letter? routine, positive messages.
Which of the following is the most effective closing for an e mail message?
A complimentary closing such as Cheers or All the best is optional in the closing of an e-mail message, but providing your name is mandatory. Down-editing is not recommended when responding to e-mails because it adds to reading time and can seem rude.
What is the best advice to follow when responding to customers online?
What is the best advice to follow when responding to customers online? a. Respond in a friendly, upbeat, yet professional tone.
What is the best advice for writing email messages?
Writing Effective Emails
- Don’t overcommunicate by email.
- Make good use of subject lines.
- Keep messages clear and brief.
- Be polite.
- Check your tone.
- Proofread.
Which statement about a sympathy message is most accurate?
Which statement about a sympathy message is most accurate? Sympathy messages are probably more difficult to write than any other kind of message, Sympathy messages should reference the death or misfortune sensitively, Sympathy messages should praise the deceased in a personal way = All statements are accurate.
When presenting the reasons for bad news you should?
17.1 Delivering a Negative News Message
- Be clear and concise in order not to require additional clarification.
- Help the receiver understand and accept the news.
- Maintain trust and respect for the business or organization and for the receiver.
- Avoid legal liability or erroneous admission of guilt or culpability.
When you must deliver bad news to one person or a small group you should usually?
give the information to a supervisor who can deliver it formally. ANS: CWhen bad news involves one person or a small group, you should generally deliver the news in person.
What is the best advice for presenting the bad news portion of your negative message to employees?
What is the best advice for presenting the bad-news portion of your negative message to employees? Position the bad news so that it does not stand out.
What is the first thing you should do before making a business telephone call?
To help you make the most effective business call possible, following a few basic steps can be of help.
- Prepare. Take a moment to prepare before you pick up the phone.
- Identify Yourself. Always identify yourself to the party that answers the phone.
- Identify Purpose.
- Take Time to Listen.
- Review Call.
What is the best advice when developing a persuasive claim or complaint message?
What is the best advice when developing a persuasive claim or complaint message? Open with a statement of sincere praise, an objective statement of the problem, or a point of agreement. Professional marketers and salespeople follow the AIDA strategy in their sales messages because it is effective.
Why do some employers forbid employees to use instant messaging IM and texting?
Why do some employers forbid employees to use instant messaging (IM)? Organizations fear that privileged information and company records will be revealed through public instant messaging systems, which hackers can easily penetrate.
What is a disadvantage of text messaging?
The main disadvantages of text messaging are that it can be difficult to accurately express a message, and it excludes those without access to a text messaging device. Verbal and non-verbal cues and messages cannot be included in a text message, which can make interpreting a text message difficult.
